Ticket Submission Terms and Conditions

By submitting a support ticket, you agree to the following terms:

1. Data Retention

We may retain your support ticket and any information you provide for as long as necessary to process your request, investigate related issues, or provide future support. Ticket data may be retained until it is deleted in accordance with our data retention practices.

2. Use of Information

Information you provide may be used to investigate, debug, reproduce, and resolve issues with our products and services.

3. Support Requests

We reserve the right to decline to answer or respond to any support request at our sole discretion. We are not obligated to provide any specific information, assistance, or technical support.

4. Eligibility

Support is provided only for customers who have legitimately obtained our products. We may request additional information to verify your purchase or help diagnose your issue. We will never ask for your password.

5. Ticket Accuracy

Please select the correct product when submitting your ticket. Choosing the wrong product may delay the handling of your request while it is reassigned to the appropriate support representative.

6. Unauthorised Copies

If we reasonably believe that you obtained our software through an unauthorised source, including pirated copies, we reserve the right to refuse support.

7. Changes to These Terms

We may update these Terms and Conditions at any time. Changes take effect once they are published on this page.